Support
Frequently asked questions
How do I begin?
Install Nexplore from an official store, sign in and explore nearby Qi Fields. When you reach a supported location, use NFC to collect energy and egg fragments.
Why are location and NFC needed?
Location supports nearby discovery, navigation and exploration checks. NFC confirms an on-location interaction. Permission is requested when the related feature needs it.
Where should I install updates?
Use the same official store where you installed the app: Apple App Store, Google Play or Huawei AppGallery.
Delete your Nexplore account and data
You may request deletion at any time, free of charge.
In the app
- Sign in to Nexplore.
- Open Settings → Privacy Settings.
- Select Delete Account and confirm after reviewing the notice.
By email
If you cannot sign in, email ailinkclear@gmail.com from the address registered to your account. We may request reasonable identity verification, but we will never ask for your password or one-time verification code.
What is deleted
Account profile and identifiers, account-linked location and NFC history, QiBao progress, collection records, user-generated content and related support records are deleted or irreversibly anonymized, normally within 30 days after verification.
Limited retention
Minimum records needed for fraud prevention, security, disputes or legal obligations may be retained for up to 180 days. Backup data is normally removed within 30 days after deletion from the primary system.
Effect of deletion
Deletion cannot be undone. A future new account will not restore previous companions, progress or history.
Contact us
Email: ailinkclear@gmail.com